Etsy listing errors - My Etsy listing images are showing black backgrounds

This error occurs when your listing photos are in the png format, and has a transparent background.

By default, Etsy gives all photos in the png format that have transparent backgrounds a black background. Check this discussion on Etsy.

At the moment, the only way to resolve the issue is;

  1. By Giving your photos a background of your choice (eg. white) and still saving it in the png format.
  2. By converting your images to a different format than png. For instance, jpeg. This will automatically give your photos a white background.

 Once your new photos are uploaded, SynCommerce will automatically pick it up and sync it to all connected stores. 

Contact support at customer-success@syncommerceapp.com for any further help.